Lunar Luxe Bold Crescent Hoops

Brand owned and marketed by:

Cieloria Fashion Private Limited
Complex 1 Shop no. 24 BBD Green City, Lucknow, Uttar Pradesh, 226010

Country of origin:India

Brand:CIELORIA

At Cieloria, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

For Demifine, Gold, and Lab-Grown Diamonds (LGD) :

• You can raise a return request from within 2 days of the delivery of the order. 
• Items sold under special offers where you have applied a coupon code at checkout are not eligible for returns.
• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.

Return Conditions :

• Items must be unused, with original packaging and tags intact.
  
• Unboxing video may be required in some cases.

Initiating a Return Request :

1. write your Cieloria Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
2. Write your Cieloria Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
3. Choose the items you wish to return.
4. Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
5. Review your information and confirm the return request.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
  
• Prepaid orders : Refunded to original payment method.
  
• COD orders : Refunded to UPI or bank account provided by you.

Non-Returnable Items :

• Orders placed using any sale or discount code.
  
• Custom-made or personalized Jewellery.
  
• Goodbye sale or clearance products (as mentioned on product page).

Exchange Policy – Within 5 Days:

Issue Faced

Exchange Process

Damaged Item

Exchange with same item

Wrong Item Received

Exchange with same item

Size Issue

Exchange with same variant item

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Initiating an Exchange Request :

1. Go to the contact section on the Cieloria website.
2. write your Cieloria Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
3. Choose the specific items from your order that you wish to exchange.

Provide Required Information :

• Specify an exchange reason.
• Upload at least two images of the items.
• Enter your pickup address and preferred date.

1. Choose whether you want an exchange for the same item or for a different size/color.
2. Review all provided information and finalize your exchange request..

Rs 99 - for orders between INR 1- INR 599

Free shipping for orders above INR 599